BT Customer Service Number: 0870 186 5218

bt-customer-services-numberContact the BT Customer Services team directly on 0870 186 5218. BT is British Telecom – the nation’s native telecoms company. Founded by the government and maintaining a special status level in its industry, it competes with private Broadband providers while maintaining its unique status as the foundation of all telecoms in the UK.

It is for this reason that the company get a lot of calls to their customer services helpline. In fact, the BT contact number is one of the most dialled in the UK – and with the recent growth of BT Sport and their own dedicated television service, this doesn’t look to be stopping any time soon. However, the BT Broadband and BT telephone services are both as strong as ever – and it looks as though the company will be rivalling Sky and Virgin Media for many more years to come.

Upon calling BT Customer Services

Upon calling870 186 5218, you’ll be greeted with a welcome message and a request to press 1 or 2. Press one for “sales, billing, moving home, faults or technical help”. Otherwise, press two. Perhaps most interestingly though – if you press neither and simply wait a few seconds, you’ll get straight through to a human!

For any the other information, visit the BT website here: They may also offer assistance through their Twitter page, and through Facebook. However, this is not really recommended – the long waits, and chance that the issue may get missed in the maelstrom of other messages is fairly high. Anything that is urgent, or time, should usually be directed to the BT telephone number. Once you connect, the helpline contact number team should be able to assist you, regardless of your matter. Whether you need to give British Telecom a complaint, talk about new packages or any other general enquiry, call the BT customer services team and they’ll aid you as best they can.

If you’re calling through our connection number, there are some issues that need to be raised before you dial: Calls cost £0.13 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. Our service provides a connection to the main helpline, allowing quick conversations with BT Customer Service to be made, easily.

Staff and complaints

BT’s customer services team are all very helpful. They speak good English and are keen to handle your enquiry swiftly and adequately. That said, there have been reports of unhelpful behaviour. These are usually down to the customer service rep being powerless to help their customer. Also, it is often down to the dispassionate cold face of the odd telephone operator who may be only doing their job for the sake of earning a living. Complaints are, of course, common but when you consider the proportion of satisfied customers and contrast this with Virgin Media and Sky customers, for example, it seems that BT stacks up quite respectably.

BT Head Offices

Most Common Complaints

  • BT Infinity’s hidden costs – people are often disappointed to find that infinity is not actual infinity. Broadband can get capped at 40GB, and extra costs get levied for every additional 5GB of bandwidth consumed. When asking BT to show you your current usage though, you’ll be lucky to get a positive response!
  • BT Business Broadband – installers are a no-show! BT Business Broadband customers are increasingly finding that installers are failing to turn up on the day they’re booked in.

The best contact number

0870 186 5218 is the best contact number for BT Customer Services. It gets straight through to the people who will help you most efficiently; whether your enquiry relates to sales, complaints or technical support. We have a dedicated staff whose job it is to make sure that our connection number always goes through to the best available line – meaning your BT customer service issues can be dealt with quickly & effectively.

It’s no trouble at all – for BT Customer Services call: 0870 186 5218.