How PayPal improves your online shopping experience

PayPal is an international e-commerce business designed to allow consumers and businesses to make money payments and transfers via the internet. It has fees put in place for money exchanges and transfers made by customers, and if using PayPal through credit card, customers may be charged extra if the currencies exchanged are different. In 2002, PayPal became wholly a subsidiary of eBay, the online auction organisation which was already in business with PayPal, using it as a primary method of payment for consumers to do trading payments with.

How it works

If you’re a UK customer from any UK vendor that accepts PayPal as a payment method (eBay is one the main services that does), the service is free of charge. If you’re purchasing overseas, a small charge is incurred due to currency exchange handling fees. For customers who are selling, PayPal charges between 1.4 and 3.4 % on the total sale amount plus a fixed fee of 20p per transaction, but it is entirely dependent on how much you sell, and the more you sell, the smaller the fee incurred overall. You can also transfer money for usually no fee if you and the recipient are both customers in the UK, or you can send internationally for a small fee.

You will need to input some details to start a PayPal account, such as your name, address, and bank/card details so PayPal can interact with your bank account and take the total sum of charges on a date set by PayPal and agreed by you in the terms & conditions provided.

PayPal never shares your information with third-parties and will never expose your bank account details to anyone.


PayPal is one of the secure online payment platforms in the world, inputting your bank details to PayPal means that your customer information will be stored on their encrypted servers, so your bank details are not exposed to the seller/buyer you are trading with. Unlike when you do direct dealings via your bank, where you must provide delicate information like your full name and card number.

PayPal also offers the added security for customers by reassuring your payments are monitored 24 hours a day, 7 days a week by a team of specialist security personnel. They offer buyer and seller protection service which is automatically placed on any eligible items purchased or sold through PayPal at no extra cost.

Buyer Protection covers any items that the buyer bought but did not receive, or that was described inaccurately or falsely advertised by the seller. This includes faults or missing parts of items that were not disclosed in the item description, or false brands that were advertised as authentic. The Buyer Protection guarantees you a full refund in the event that any of those issues mentioned occur.

Seller Protection covers any items sold by the customer that a buyer claims did not arrive, or a payment from a buyer that was unauthorised after postage went out. Proof must be provided to cover customers with Seller Protection, such as proof of postage. To ensure you would be fully eligible should you need to lean on the Seller Protection for any reason, make sure you stick by PayPal’s rules of posting through a traceable service and posting to the address provided by the buyer. Do not make any transactions or deals outside of PayPal, or your item will not be covered.

Methods of Payment

There are a two ways you can pay for an item with your PayPal account; every time you acquire money through PayPal, be it through selling items or accepting money transfers, PayPal will store this money in your account that you can then use in the future to pay for items you wish to purchase.

An alternative, if you do not have any ‘credit’ in your PayPal account, is to link your account with your debit or credit card account, and PayPal will interact with your bank account to automatically deduct the balance which you owe every time you make a purchase.

Once you have input bank details with PayPal, you don’t need to do it again unless you want to change the card/account with which your PayPal is associated. Simply enter your username and password when prompted to pay quickly, easily, and safely with PayPal.

Customer Service

Things rarely go wrong with PayPal transactions, they have a notorious reputation for being safe, secure and easy to use. In the event you do face a problem, want to report fraud or simply file a complaint, they make it very easy to do so with their customer service centre. You can send them a message via the website, but to get the best and quickest results it is better to phone, depending on the time of day it is quite simple to get through to a customer service agent, but they also have a selection of automated options if you just have a quick inquiry like what your balance is.

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