Next retail clothes, shoes, and homeware through a nationwide chain of retail stores. They also sell online at next.co.uk, where additionally, electrical items and flowers can be ordered. They have a telephone ordering service called Next Directory. The online and Directory services offer next day delivery either to your home or to a local Next store.
The number for Next Directory orders is available freely ion the internet. This is also the number for enquiries about orders placed through the catalogue or online. You can enquire about purchases made from a store. .
When can I call a Next Customer Service Number?
The Next Customer Service Number is available from 8am to 11pm, 7 days a week.
Alternatively you can email Next customer services on their enquiry form which can be found at: help.next.co.uk/Contact.aspx or you can write, the address is: Next, PO Box 4000, Sheffield, S97 3ET.
Phoning NEXT customer services – tips for your Next phone call.
What do I do if I have a complaint about a catalogue or store bought item which hasn’t been dealt with to my satisfaction?
Next customer service have teams available to resolve any complaints that may not have been resolved by the appropriate department. The Directory complaint team can be called or you can email Directory.ComplaintResolution@next.co.uk. If you have a complaint about an item purchased in a Next store, the retail complaint team are on email at Retail.ComplaintResolution@next.co.uk.
Next customer service complaint resolution teams are available on the telephone from 9am to 5pm, Monday to Saturday.
Can I contact Next customer services at a time which is more convenient to me?
Yes, for your convenience, Next Customer Services also operate a “call back” service which means that you can ask them to ring you at a specific time. The phone numbers for enquiries about specific departments can be obtained by going to the Next customer service website which is at: help.next.co.uk/
Calling the NEXT contact number.
NEXT is a multinational fashion retailer established in 1982. Next Retail Ltd sells men’s, women’s and children’s clothes, footwear and accessories, plus home and garden wares. Next Retail Ltd operates worldwide via its 700 stores, online, and via its Next Directory mail order catalogue. In addition to ordering goods, gift vouchers, evouchers and flowers online, customers are also able to manage and settle their account. Details of how to apply for an account, and further information about the company and it’s services, can be found online in the Next Customer Services at www.help.next.co.uk. Next Customer Services Number is 0. The Head Office is located at Desford Road, Enderby, Leicester, LE19 4AT.
HOW DO I FIND WHICH NEXT STORES ARE MOST LOCAL TO ME?
•You can log in to the Customer Services website and select “find a store”.
HOW DO I NOTIFY NEXT THAT I HAVE CHANGED MY HOME ADDRESS?
To notify Next Customer Services of a change of address, you will need to call Next Customer Service. For security reasons, Next will not allow changes of address without speaking to you directly. The Next Customer Service centre is open between 8am and 11pm, 7 days a week.
HOW DO I FIND OUT IF MY ORDER HAS BEEN SHIPPED YET, AND WHEN IT WILL BE DELIVERED?
•You can log in to the Next Customer Services website, and select “track my order”,
•You can call the Next Customer Services Number for assistance.
•If the order is not delivered on the specified day you can call the Next Customer Service team, between 8am and 11pm, 7 days a week.
There is a wealth of information available on the Next Customer Services website. Including the services provided for customers, contact telephone numbers, and locations of all their stores. There is also information about becoming a Next supplier, and the company’s terms and conditions.