Sony is one of the largest manufacturers of electronics and related products. They have been in business for decades now and are a trusted distributor and supplier of the goods. However, like all the other huge companies that have a following around the world, the customer department at times gets overwhelmed when it comes to handling complaints from customers. The company has been trying to improve their delivery of support services to their customers by among other things creating a Sony contact number where the customers that have complaints can get some help. Here is a review of some of the customer complaints that the company has to deal with.
No warranty complaints
Calling the Sony contact number – how to get the most from Sony customer services and making sure that the conversation is as swift as possible
Sonny has been known to manufacture superior quality products. As a result, these products normally have a warranty. The warranty lasts anywhere between six months and 72 months depending on the product. However, there are certain circumstances under which the warranty will not work. For instance, when the customer has ruined the product by say dropping it, they should not expect that the company will make a refund for the same product.
There are times however, when the customer service dismisses claims that have been made before really getting to the root of the problem. For instance, there are customers who complain to the department when the appliance they bought falls apart through no fault of their own. Sometimes, when they aren’t lucky, they meet the customer care representative that is not really interested in helping them resolve their problem. What ensues is an exchange where the customer is accused of ruining the product, then trying to make a compensation claim or ignored completely. While there is a vast majority of customers that will try to cash in on the warranty when they ruin their products through electricity, dropping them or other ways, there are some genuine complaints. The only way to differentiate between the two is listening to the customer’s side of the story.
What kind of things do the Sony contact number team deal with on a day to day basis?
As a customer, it is important to make sure that you are being truthful as you make a claim. It is normally recommended that you do not involve a third party in trying to fix an appliance if you want to take up a warranty case. This also means that you cannot pull apart the product, try to fix it and then call customer care when you are unable to do the fixing. It is best to call in as soon as you realize that the product is faulty.
Think of the case of a customer who bought a sonny product when it was defective. When they use the Sony contact number to try and get the problem handled, the product is returned and repaired. Then, the company realizes that there is another part of the same product that is faulty. They ask the customer to pay some extra cash in the tune of $500 to replace the part that is ruined even though the problem existed from manufacturing. This leads to customers losing faith in the company and their products.
Dealing with counterfeits
This may not seem like a huge problem in places where systems are in place to manage counterfeit products, but for some markets, there are tons of counterfeit goods that come hand in hand with the original. Before purchasing any product from sonny, you are supposed to make sure that it is an original. There are ways that you can verify, and one is asking to contact the customer service department. When the seller seems hesitant about you making contact with customer care, start realizing that there is a problem and avoids buying the product. Another thing that will help is making sure that the products you are buying have serial numbers and warranties and that the logos and other indicators of authenticity are in place.
Non responsive customer care
Why call the Sony contact number team?
Another problem that is common with the company when dealing with complaints that come from their customers is going quiet on them. There are numerous reviews that indicate that some of the care representatives of the company are not as good willed or as good natured as they should be when handling customer complaints. In case you are stuck with a customer care representative who does not seem to care about the nature of your problem, one thing you can do is wait for them to finish their shift and try contact someone else. It is virtually not possible to have a staff that is 100 percent committed to their work and responsive to the needs of the customers, but when you come across one who is too nasty, handing over their name to a superior might help in fixing the problem.
These are just a few of the issues that the customer care department at sonny may need to work on. However, one cannot claim that the company has not been doing their best to handle as many complaints as they can. To avoid being part of the dismiss list from the care representatives, plan the approach that you will take when you call them. If you are upset because you used up money in the purchase but cannot see the results of the same, try and calm down, and choose to talk to them when you are more composed. This will give you the opportunity to call the Sony contact number, explain yourself intelligibly and get the help you need. Being emotional will ruin the entire process.